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Shipping & Returns

Shipping

We are proud to offer Free Standard Shipping for all orders! Currently, we only ship to the continental US via standard shipping. For additional shipping options, please shop directly through Amazon here. All of our items are fulfilled by Amazon via Standard Shipping, which takes approximately 4-5 business days. 

 

Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To initiate a return or exchange, please email us at support@onthegowithroro.com. We will provide you with RMA instructions promptly. All returns are subject to Amazon's return policy, which can be reviewed here

 

Refunds

Once your return is received and inspected, Amazon will then process your refund, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@onthegowithroro.com.

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